Return policy
Thank you for shopping at Relaxfeel. We want our jewelry to bring you joy and confidence. If you're not satisfied with your purchase, we'll make your return process smooth and seamless.
šļø Return Eligibility
Items may be returned within 14 days of receipt.
Items must be returned unworn, unused, and in their original packaging with all tags, bags, and seals intact.
For hygiene reasons, returns and exchanges are not accepted unless the earrings are damaged or defective upon receipt.
Customized, engraved, or final sale items are non-refundable.
š Exchanges
We offer direct exchanges. Return your item and we'll ship you a new, non-defective item.
š° Refunds
Once we receive and inspect your return, we'll notify you of the refund status.
Approved refunds will be issued to your original payment method within 5-10 business days.
Original shipping charges are non-refundable.
š Return Shipping
Return shipping is the customer's responsibility unless the item is defective or the wrong item was shipped.
We recommend using a trackable shipping service for returns. Relaxfeel is not responsible for packages lost or damaged during return shipping.
ā Damaged or Wrong Items
If you received a damaged or wrong item, please contact our customer service team within 3 days of receiving your order. We will resolve the issue as quickly as possible.
